Privacy Policy
Effective Date: 03/27/2024
This Privacy Policy elucidates the manner in which DEVX ("we", "us", or "our"), the proprietors of Alter, collects, uses, discloses, and safeguards the information of visitors and users of alterhq.com. By accessing or using our service, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our website or service.
1. Information We Collect
1.1 Personal Data
"Personal Data" refers to information that identifies or can be used to identify an individual. Within the scope of our service, this primarily includes your email address and billing address, collected for the purpose of service provision, billing, and communication about Alter's services.
1.2 Payment Information
Our third-party payment processor, Paddle (https://paddle.com/), handles all payment data. We do not store or directly access your payment information. Paddle's privacy practices govern the collection and use of your payment information.
1.3 Non-Personal Data
Non-Personal Data such as usage statistics and error logs are collected via Sentry and PostHog. This data helps us improve user experience but does not include any Personal Data or user-generated content.
2. Commitment to Data Privacy
We are dedicated to maintaining the privacy and integrity of your Personal Data. Importantly, we extend this principle to our selection of third-party providers and external partners. We ensure that these entities adhere to the same rigorous standards of data privacy, specifically refraining from using user prompts and results for training purposes. Additionally, we mandate that any data temporarily stored by these partners is subject to deletion within a short, defined timeline, further protecting your privacy.
3. AI Service Providers and Subprocessors
At Alter, we're committed to protecting your privacy and being transparent about how we handle your data with our AI service providers. None of our partners use your data to train their models. We prioritize working with partners who offer zero data retention. For speech-to-text processing, we use Deepgram's opt-out feature to ensure your data is not stored after processing. Similarly, Groq and Together AI do not retain any data from our API requests. For our other AI model providers, we operate under their standard data policies which involve limited data retention for purposes like security monitoring, as we do not have specific zero-retention agreements in place with them.
| Subprocessor | Service | Data Used for Training | Deletion Window | Zero Data Retention | Policy |
|---|---|---|---|---|---|
| Anthropic | AI Models | No | 30 days | No | Link |
| Deepgram | STT | No | Immediate | Yes (opt-out) | Link |
| AI Models | No | 30 days | No | Link | |
| Groq | AI Models | No | Immediate | Yes | Link |
| OpenAI | AI Models | No | 30 days | No | Link |
| Together AI | AI Models | No | Immediate | Yes | Link |
| Fal AI | AI Models | No | 7 days | No | Link |
| Cerebras | AI Models | No | Immediate | Yes | Link |
| xAI | AI Models | No | 30 days | No | Link |
| Mistral | AI Models | No | 30 days | No | Link |
4. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
5. Use of Information
Your information is utilized to:
- Deliver and improve our service.
- Personalize user experience.
- Analyze usage for service enhancement.
- Communicate with you for service-related purposes.
6. Disclosure of Information
We do not share your Personal Data with unrelated third parties except as necessary to comply with the law or protect our rights. Any sharing with third parties for processing purposes is conducted under the same privacy standards as our own.
If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
7. Data Security
We employ stringent security measures to protect against unauthorized access, alteration, or destruction of your Personal Data, including SSL encryption. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
8. Your Rights Under GDPR
Under GDPR, you have rights including access, rectification, erasure, restriction, objection, and data portability regarding your Personal Data. For inquiries or requests, contact us at [email protected].
Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:
- We need to perform a contract with you (e.g., to provide you with the Alter service).
- You have given us permission to do so.
- The processing is in our legitimate interests and it is not overridden by your rights.
- For payment processing purposes.
- To comply with the law.
9. Children's Privacy
Our service is not intended for use by individuals under the age of 16. We do not knowingly collect Personal Data from children under 16. If we become aware that we have collected Personal Data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We reserve the right to update our Privacy Policy. Notice of changes will be posted on this page. Regular review of this policy is advised.
11. Contact Information
For questions regarding this policy, contact us at:
- Email: [email protected]
- Mail: DEVX, 2 avenue du Président Pierre Angot, 64000 PAU, FRANCE
Company Information:
- Name: DEVX
- SIRET: 80026170300014
- DUNS: 265862688